Ryan LaMonica
Online Resume

Program Manager, Trucking Operations @ Waymo

Phoenix, AZ | https://waymo.com

I analyzed data to identify operational inefficiencies, enabling me to create and implement scalable process improvements. As part of my role, I managed vendor service level agreements (SLAs), ensuring adherence to metrics and regulatory requirements. Additionally, I made safety-focused and priority-driven decisions, while also providing high-quality technical feedback and remote troubleshooting assistance to achieve program goals. I collaborated with cross-functional teams to prioritize, develop, test, and deploy reliable operational tooling, providing constant communication and training coordination to ensure efficient operations.

• Received a top, Strongly Exceeds, rating for my 2022 performance and numerous performance awards from leads and cross functional partners.
• Lead the development and maintenance of the company-wide fueling program for all autonomous testing and auxiliary vehicle usage.
  • Modeled fleet usage projects and adjusted program parameters to help meet company objectives.
  • Secured program vulnerabilities and investigated fraud through data analytics.
  • Managed multiple vendor transitions with no interruptions to fleet productivity.
• Worked cross functionally with Engineering and the Release Test team to ensure that the proper data was being collected for each software release.

General Manager @ Veterans Canteen Service, VHA

Tucson, AZ | https://www.vacanteen.va.gov

As part of my role, I exercised operational control over five departments, overseeing day-to-day operations while also identifying and planning for future growth opportunities. My key responsibilities included: Account Management, Security Implementation, Marketing, Safety and Sanitation, Inventory Control, and Labor Management.

I also provided the following services:

• Planning, oversight, and logistical support for expansion projects.
• Lead region-wide technology deployments, coordinating training and communication for reliable implementation.
• Developed a management team focused on profitability, waste reduction, and customer satisfaction. Increasing my last posting from $700k to $3.2m in sales and reducing shrinkage to below .46%

Manager @ Harkins Theatres Inc.

Scottsdale, AZ | https://www.harkins.com

Oversaw the day-to-day operations of the building, including maintenance, vendor management, and supply coordination. I managed a weekly schedule for 100+ employees, customer service for up to 10,000 daily guests, maintained an accurate inventory, and ensured proper accounting for all collected funds.

Web Development Boot Camp (Full-Stack)

Udemy (online) w/ Dr. Angela Yu

A course designed to develop skills for front and backend web development utilizing tools including: HTML, CSS, Javascript, Node, React, MongoDB, and Web3/DApps. With these skills I was able to build this website.

MySQL Bootcamp

Udemy (online)

A refresher course in creating and working with complex databases, building reports, and understanding SQL in more depth than you get from just learning how to write database queries on the job.

Google IT Support Certification

Grow with Google

A course on IT Support with topics covering: Networking, System Administration, Cyber Security, Troubleshooting, Operating System management and Customer Care.

Associates Degree

Paradise Community College, Phoenix, AZ